Worst experience for Home Contents Insurance I have come across. We had a leak from the upstairs neighbours flat in august 2017. We have just had a baby so getting all this sorted asap was key. I had also mentioned this to the insurers.
We had sent everything the insurance had asked for including any receipts that we had. Yet still they ask for receipts for items such as duvets, sheets, cheap costume jewellery which we have told countless times we do not have as this is not something we keep in receipts.
They brought in a company RENEW to look at our carpets and initially refused to change the carpet in the baby's room even though the carpet was completely flooded with waste waster. After much arguing we managed to get the carpet replaced.
Apart from this, nothing else has been done. We have been without a BED to sleep on until now (NOV 8 2017). We have had to buy our baby a new COT ourselves as they have yet to pay this.
They refused to pay for our damaged electric blinds and remote control which we were told the buildings insurance was responsible. We spoke to the buildings insurance company and they had said no this is part of contents. Our buildings insurance company when they were notified they completed their work within 2 weeks.
Insurance company is not John lewis, it is underwritten from some other insurance company LMG. So no, you will not receive any replaced items from John Lewis.
I do advise to AVOID this company and look at the more reputable Insurance Companies out there who actually care about their customers.
Reviewed on: 8th November 2017
