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Name: Toth Maria

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My account got restricted without reason and locked all my funds

I just arrived in the UK a few weeks ago and I needed a card to pay for my expenses that I was not able to pay cash, somebody recommended me Pockit and I've opened an account with them. After I received the card I start to top up money on it(the money my mother gave to me before I arrived in the UK) after I added almost all my money over 1000£ and using few times for shopping or travel they restricted my account and blocked all my funds without notice or explication. I tried to email to explain my situation and all I get from them is the same email with what I had to do to use my account. I'm not able to provide all that information as I just arrived in the country and I tried to reach on Twitter, live-chat( which doesn't exist, or the inexistent phone line) All I want is my money back, I haven't done any suspicious transactions or anything, soon I will be on the street. Why are you doing this to us? I understand line 7.6 which you keep pointing out but I still have no explication as I haven't done anything wrong with my account. My friends closed their accounts already with them and we will make sure to let everybody know about this, and be sure i will leave a review everyday everywhere until my problem will be fixed. I need my money to pay my rent and expenses Reviewed on: 9th March 2022