If I could rate them lower I would. 1 feels overly generous. Absolutely the world's worst business banking. Spent 10 hours this week on hold so far trying to get through to mandate change team including 2 hrs 50 mins today at time of writing. Raised a complaint with Relationship Manager who hasn't responded at all.
Last time I changed the mandate I had to go into a branch during lockdown with my ID so someone could photocopy it and use a wooden stamp to certify it. How is that even secure in 2022?
IT infrastructure also terribly outdated. Dont touch Barclays NET it's impossible. They then want to upsell us stuff each year at our time wasting "account review" meeting. No I do not want your Barclaycard for my staff that has old fashioned statements and doesn't integrate to my finance system when instead I could have PLEO. Awful awful awful.
Reviewed on: 11th March 2022
