After paying up front for my insurance, when I finally received the welcome (!) letter they asked for information that was not even relevant to my cover! After spending a total of over 90 minutes on the phone, I didn't even receive an apology for their mistake. Having had enough of their so called customer service I decided to cancel the policy with them - approximately 24 hours after purchase, and before the policy was due to begin - this would APPARENTLY cost me £60 for administration charges in spite of being well within the 14 day cooling off period. I complained about this, and about the fact that they required details I have never been asked for before, including a copy of the front of my partner's driving licence which he did not want to give. Removing him as a named driver would actually increase my premium!! Eventually they agreed to reduced the admin charge to £30, I requested that they open a formal complaint about this matter. Surprise, surprise they have eventually refunded the £30, and I have gone elsewhere for my insurance.
Reviewed on: 21st March 2022
