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Name: Conrad Lynn

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Budget service

Very difficult to speak with a representative despite being an existing customer. Tried calling the premium rate line numerous times to enquire regarding possible change of vehicle. I tried the online chat but they just advised me to call the number again a later time. When I did get through the rep. Referred me to a ‘colleague’ after a brief introduction and I was put on hold indefinitely again: hopeless. Will look at cancelling existing policy and taking new policy out with others on my new car since I simply don’t feel valued as a customer. Reviewed on: 8th December 2017

Reply from Hi Conrad, thank you for taking the time to leave your review. We are sorry to hear you have had difficulty in contacting us, and apologise for any inconvenience this has caused. We are experiencing higher than normal call volumes, but are working hard to speak to our customers as quickly as we can. Should you still need to speak to us about your policy, please email your details to [email protected], where a call back will be arranged for you. Kind regards, Complete Cover Group. Response date: 9th December 2017