I paid the final payment and then they chased for cancelling fee whilst I left the country to come back to see that they had. "chased" for a payment that had been settled though they reported to the credit agency as outstanding and I have had a nightmare getting this sorted. I would avoid this company easy to get insurance nightmare to deal with afterwards. Not worth it!
Reviewed on: 31st March 2022
Bank riddled with fraudsters. I get a call in June 2020 stating my account has been flagged for raising over 20+ disputes at once. I immediately tell the person on the phone Judy from the fraud team that this is not me and I know nothing regarding any disputes. I told her to check if this was the correct person she was informing. She then went to hear the phone call and heard a long call with no voices and notes on the system written by an employee however nothing was linked back to me. I was then told that this was iternal fraud occuring within the bank and I should not worry about it. I was told by some very confused sounding employees that its fine. I immediatly requested to have my account shut and removed my funds from the bank. They did not go ahead and close the account and kept it open. I receive a letter some months later stating that my account is in arrears and that I should pay the outstanding funds. I was so confused and told the bank that this account should not be active. They continued to mark the account as a late payment and now two years on I still have a late marker on the account. I appealed through a Experian and the bank now is claiming it never happened and do not agree with what I am saying. I would high recommend staying as far away from this bank as possible. I have heard many things since regarding fraud happening within the bank and money laundering which is being investigated. The same bank I bank at had an employee stealing from customer accounts and then fled the country when he got caught. It is a bank built with amateurs and fraudsters. I will be following this up with trading standards and also the financial ombudsman.
Reviewed on: 31st March 2022
