Seven weekas ago I had an accident on the motoway that very windy day - blown into the barrier. I should have used BMW but Aviva said it was £250 extra excess. They could move the car to a repair company near to me and provide a loan car. They did move it and seven weeks later I dont have any idea of when the car will be repaired nor do I have a loan car. The garage (IRG Bristol) fianlly says they have produced an estimate and are wating for Aviva to approve, Aviva says thay havent had it!!!! Tha garage says they dont have any loan cars and Aviva says they should hire one!! Impossible to get answers? Do I go to the Finacial Ombudsman or hire a solicitor but I dont think it likely to make a difference. So DONT use thier approved repair companies, I should have used BMW who sent a hire car (it's part of the waranty within a few hours - brillaint service but it went rapidly downhill with Aviva
Reviewed on: 3rd April 2022
