I have closed my account with ANNA Money after they were unable to help me claim back a payment from fraudulent transaction. They asked me to fill in lots of forms and they kept telling me they didn't have information that I had already sent them. It basically felt like a was on chat with a low grade Internet provider. I'm surprised they are allowed to call themselves a bank when all they are is a nice set of clothes for Mastercard. Bottom line is your purchases are not protected with Anna as they don't have any real authority in the banking world. I would not recommend using them if you want to feel secure with your finances.
Reviewed on: 9th May 2022
