They emailed me 2 months into my insurance and asked me to provide extra documentation, very blunt, generic email. I tried to load on the documents to my account, went back a week later and they had disappeared. I tried again, next day they'd gone. I emailed them, no response but I kept getting rather threatening emails demanding the documents, I was trying! I then got an email telling me my premium had increased by £1350 and i had 7 days to pay. I panicked and called them. They had "evidence" that i had 9-points on my license, an at fault claim, and no no claims discount, none of this was true! I then began a rather long and very stressful investigation, accessing letters from previous insurers, checking my DVLA account and sending in MY evidence to their email address. They repeatedly told me they weren't receiving my documents and I had the pleasure of a further 3 telephone conversations with them. Finally they admitted they had my evidence and reduced their demand to £350 extra. I asked why when i had supplied all the evidence, and they said it was because I hadn't declared my NOT at fault claim and I had 3 points. The average increase for 3 points is 5%, thus amounted to about 75%!. They are a nightmare, will decide they that your premium is too cheap once the cooling off period has passed and do anything to hammer you. I then cancelled my policy and they charged me £133 for 60 days of cover and £150 of additional cancellation costs. AVOID AVOID AVOID!!
Reviewed on: 16th May 2022
