My dad had a minor accident, and was unfortunately covered by this joke of a company. The whole claims proceedure was a fiasco, repeatedly asking for photo's over and over again. They had upsold my dad onto their highest cost cover, with literally every option added. He was supposed to get immediate help in an accident, a courtesy car etc. They gave NONE of this. They lied to him and me, saying only one company did their repairs, based in Romford, London. We live in Newcastle! They gave us numbers for this repair place to book, but they then told my dad it would be late June before they'd even do any repairs. They allowed my Dad to continue driving an unroadworthy car. At my advise we sought out our local Citroen Dealer, who was happy to do the repair under the insurance. On getting the Car booked in we requested our courtesy car, only to now be told my Dad won't get it. Because we weren't using their repairer! They then claim to have repairers in Sunderland and Middlesborough. Chaging thrir story completely. We have the emails from their 'accident repair' company, all based in ROMFORD. And we had asked repeatedly for the car to be repaired locally and were refused outright, told this was their only repairer. They basically did everything they could to get out of repairing the car by making it has difficult as they possibly could. A total disgrace of a company. Never insure with them ever... oh and they also lumped a £650 excess on my Dad too. (He's 83 years old and they exploited this giving him an overpriced policy he did not understand). They never sent him his policy booklet either, in any form.
Reviewed on: 23rd May 2022
