It was easy to set up my AXA travel insurance and I was able to make sure I had the right level of cover easily and compare it to other policies to ensure its the right product for me.
I haven't had to claim on my insurance so I am unsure as to the claims process.
Reviewed on: 4th July 2017
My mortgage was intitially set up by a broker but I have recently changed tariffs and the customer service team were helpful in setting up a mortgage appointment, even noticing my recent birthday. I then received a call from an advisor on time on the allocated day. She went through everything with me in a calm and collected manner which made it easy to understand the different options available to me. I was made to feel like it was important the product was right for me instead of trying to sell me the highest priced product. Overall I was impressed by the service from Leeds Building Society.
Reviewed on: 4th July 2017
Axa home insurance was easy to set up and complete and I like that you can log in and see your accounts and which insurance documents you have and what it covers so you can always check if you need to.
I have not had to claim so cannot comment on the ease of claims with this company.
Reviewed on: 4th July 2017
Went into my local branch to ask about changing my card to a contactless one, I was told that technically as my card was not up for renewal that they couldn't issue a new one. Instead, the advisor was able to raise a new one by going through various different screens resulting in me having a contactless card. They were more than helpful at the branch and I can't fault them.
Reviewed on: 24th December 2016
Sorting out the renewal of my policy was simple and straight forward. There was no problem sorting out my medical review. More than happy with the price and would recommend.
Reviewed on: 24th December 2016
Axa was really helpful when I needed to claim on my insurance, they talked me through the process and were patient and answered all my questions. I would definitely recommend AXA.
Reviewed on: 22nd June 2016
Unfortunately I had need to use my car insurance when my car was knocked by another and damaged the wind mirror.
My exchanges with Axa were pleasant and helpful , they have kept ,me informed throughout the process and were quick to deal with my claim. Overall I have been very impressed by this service
Reviewed on: 24th December 2015
I had a letter querying my address despite no longer having an account with the co-op. I rang them to find that when I had opened my current account the bank had also opened a savings account that wasn't closed when I transferred banks. I asked to close the account and gave my security answers but was told it was a no go and needed to go to branch to close the account. A hassle as there is no branches in easy reach. Frustrated I ended the call and left it. On the off chance I rang again a few days and couldn't have got a more helpful member of staff, giving her the same security answers she had closed my account in less than minutes. I can't believe that a customer based service could provide such different service.
Reviewed on: 24th December 2015
