Support was almost impossible to contact and when you do get through the information given by agents is terrible.
Unable to explain why I was being charged a cancelation fee or why my insurance renewed automatically when I did not knowingly agree to any type of renewal.
I was told I would have to send my new, PRIVATE, policy details in order to get charge withdrawn, again without being to explain why.
Reluctantly sent the policy and still only reduced the cancelation charge from £50 to £25.
Also expect customers to pay to an external debt collector instead of providing ways to pay directly.
Ridiculous.
Reviewed on: 10th June 2022
