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Name: GB

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Using sub standard garage for repairs with problem outstanding after 15 months

Our catalytic converter was stolen from our Honda Civiv Hybrid in May 2021. Their response was prompt but the garage installed a sub standard catalytic converter which was too big and kept hitting the bumps. After complaining they removed the casing, which meant the catalytic converter was exposed to the elements. After we complained they installed another one, but this time the car was very noisy. All these took weeks. We took the car to Honda garage who said the catalytic converter does not have the silencer part and is incorrect. After months of complaining to Axa and the Ombudsman, the garage agreed to have a look again. That was a complete waste of time as the garage manager refused to acknowledge there was anything wrong and kept saying the noise is from the engine, which is not true as it clearly comes from the exhaust. So our very quiet car sounds like a diesel car and no one is doing anything about it. I did not renew with Axa as premium was £300 more than other companies. If the insurance companies all going to go for cheap options when it comes to repairs, I rather go for cheaper premiums. Reviewed on: 22nd July 2022