Absolutely disgraceful service
Absolutely disgraceful service. They were late in opening my account and only actioned my application when I sent an email not to bother. They opened a complaint in May advising someone would contact me. No body did. Eventually got a letter saying a response to the complaint would be addressed within 6wks. After 6wks another letter saying apologies but will be another 4wks possibly. I submit a closure of account form. This is completed within 24hrs, but no communication to confirm this; I had to find out for myself.
Absolutely appalling service from a credit card company, little or no response and delays after delays. I would recommend everyone avoid like the plague and hope that the FOS jump on this cowboy outfit.
Reviewed on: 22nd July 2022
