I don't understand all the negative reviews on here. OK, their call centre is a bit of a nightmare, but the people are really friendly and helpful. I was hung up on 4 times today but eventually got through after only 15 mins!
However, these guys have given me a chance to have peace of mind, giving me a loan at a rate I could only DREAM of! Enabling me to save hundreds a month in DD and thousands in APR.
The application was really easy, I was paid on time. I just don't know why people are having so much trouble.
I've been with Creation for years! I've paid on time, every month, and never had a problem online. Never needed to call until the loan and, admittedly, the only reason I called was due to concern over the reviews!
So if you're thinking of taking out a loan or going to Curry's for finance, don't worry yourself with this negative lot. As long as you maintain your end of the agreement, you're not going to have any issues and won't need to face the call queue
Reviewed on: 19th November 2022
Over the years I've been with One Call a few times. They've always been good and never had a problem.
This time, I set up my car insurance and everything is fine.
They send me a letter requesting some odd information but OK, I did it. They wanted driver and named driver share my details, copies of the V5 and a statement about my mileage that I'd already made in the quote.
I uploaded all this stuff to their customer portal immediately, the day I got the letter.
I think everything is fine but then a week or so later I get a text, an email AND a letter with them threatening to cancel my insurance.
I go to call them but you can't! You have to Live Chat. So I wait in a queue of 46 people to talk to someone and this woman called Paige comes on.
I say I don't know why you're threatening me with cancellation, if this is something to do with the letter then I've done everything you've asked.
She waffles on without reading ANY of my messages to her. Repeating the stuff that's in the letter and speaking to me as if I'm an idiot for being upset that they're threatening me without just cause.
I write in capitals ARE YOU LISTENING TO ANYTHING IM SAYING???? ITS ON YOUR PORTAL CHECK THE PORTAL.
She checks. Comes back with some attitude saying I hadn't sent the driving licence numbers. One again speaking to me like I'm an idiot and using some term I'm supposed to understand that I think she created on the spot saying that, that's what they asked for. Well the damned well didn't because I've checked the letter 5 times!!!! I've even asked others to check it, just in case I've gone mad.
Anyway. I send everything I'd already uploaded to the portal, all over again on chat.
I think the matter is dealt with.
Then yesterday, approx another week later, I get another text, email and letter threatening to cancel my insurance.
I go on live chat. I'm 46th in the queue AGAIN!!!! How is that even possible?
I speak to Hannah M and I'm telling her I'm really sick of this business, what the hell could possibly be wrong now?
She says I didn't send the named driver licence number or share my details code.
I went insane!!!! Are you kidding me? I've sent all this to you twice already!!!!!!!!!! Why the hell do I have to put up with this when it's YOUR staff that can't do their jobs properly???
I send it all again. But this time, she not only wants the licence and share my details numbers, now she wants a national insurance number and a postcode. Clearly trying to make out like there was a reason for them threatening me because I said I was going to complain and review and warn others of this rubbish customer service.
She says they'll be in touch if there is anything else.
I swear to god. If they cancel my insurance I'm going to the ombudsman and I'm suing them for negligence and breach of contract. This is disgusting behaviour. I do not understand why this company has become so poor. But I'm telling you now, you're much better off going with a different company. This one is a damned joke and I don't trust them at all. Unfortunately, I can't afford to lose the deposit and go with someone else, so I'm stuck.
Read reviews and choose wisely. Their advisors are a immature, incompetent bunch of children who don't know what they're doing and severely lack professionalism. Perhaps they should spend more time training than going to football matches and sexualising their female employees in F1 outfits at the race track.
Reviewed on: 23rd July 2022
