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Name: Dave Pickett

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Got there in the end

Very slow, took 6 months to agree a simple mortgage, seemingly very picky and to some extent box ticking. On the plus side, terms were favourable and the service was more personal than other mortgage lenders. We used a broker but in hindsight I think dealing direct would have been much better, also note BBS will only deal with solicitors not a conveyancing company, broker should have (but didn't) advised this. Reviewed on: 17th August 2022

Reply from Thank you for the feedback Mr. Pickett. Unfortunately, I am unable to discuss the mortgage application without the applicant's consent, however I can assure you that the Society is taking every possible to step to minimise any further delays. In regard to the Society’s criteria for Solicitors, the broker who submitted the application would have been informed of the Society's requirements at the outset and should have relayed this. I can confirm that we will prioritise this application once any outstanding information is received. Nicola Rees, Head of Mortgage Operations Response date: 17th August 2022