Update, 9 months after my sons benefits were withheld by Pick- Pockits the Ombudsman has now forced them to agree to return the money to the Department of Work and Pensions (as if they would have sent money to the wrong person). Hopefully my son might get the money in time for next Xmas which is when they refused to allow him access to his account even though he is a vulnerable adult that they purport to help. However as yet three weeks after the Ombudsman phoned me to let me know nothing has been returned. This organisation is extremely difficult to deal with, long waits to get through to a human, close accounts without warning leaving people potentially in desperate financial need. What possible reason could there be to withhold benefits from a government department? AVOID at all costs they are either incompetent or willfuly negligent.!
Reviewed on: 18th August 2022
