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Name: Christopher Thompson

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Excellent savings and bill payer

I was self employed when I started with plum taking parts of my income every week and at the end of the month my bills were payed out of it. If my main account looked a little short then I could return the remainder of my plum takings and top up my account or leave it there to start for the following month. 2 years on same ethos it’s funny it’s all my money being moved around but to pay the bills and top up my account it just seems to leave its self out to look like the out goings is far much less. Plum offered a share option which I just couldn’t help but join. The quirky robot quotes save money when it rains etc are just banking made fun., who said banking had to be boring certainly not Plum Reviewed on: 31st March 2023

took £144 deposit no cover in return

My insurance was cancelled after one of their call handlers had a hissy fit Ok thankyou for the update i didnt know i had insurance because ive not received any confirmation i am now complaining to the ombudsman and will leave back feedback on your websites this is my complaint to start against your company. I bought insurance at 12.30 7/01/2018 £144 deposit ive received only the receipt on the morning. contact mid all day to check insurance Said "no insurance all day. I ring this morning and a rude person gave me abuse started shouting at me and then cancelled my insurance of which i have now received a 2nd email saying your insurance is cancelled i wish this to be treated as a complaint.... Also to add I have emailed your company no response, i have sent messages via facebook no response, I have phoned 3 times no help.i have responded to your request on here and guess what nothing ... are you just keeping my £144 ? cause the only response ive received is on here ....im sure its not difficult to find the emails for the share holders and start emailing them directly...... take my money not one email regarding my vehicle being issured i contact m.i.d and shows no insurance .... and for your record ive also complained to the brokers too about you see what Wednesday brings. Wednesday brought zero responses. Reviewed on: 10th January 2018

Reply from Dear Mr Thompson, We have seen your complaint across multiple review platforms and it has been passed over to the New Business Manager. The issue is being investigated and we will be in contact shortly. Unfortunately this is taking longer that usual as all individual complaints must be documented as well as the duplicated and updated versions. Kind regards, Bedford Insurance. Response date: 12th January 2018