Had my vehicle insured with Sainsbury's, on a failed direct I phoned up to make payment and change my direct debit details for a different bank account which was all, fine. 2 wks later I get a letter saying my insurance has been cancelled from a date 10 days ago, So I've been driving about with no insurance with 2 kids in the car. I phone them to complain and told someone would ring be back to my surprise they do they accept full liability and apologise and say they will investigate, I get sent a letter containing someone else's personal details from another complaint no joke and and my letter offering me £50 compensation which I declined as I wanted the difference in cost between my old policy and the more expensive new policy ( to be fair I should of been offered 12 months free insurance) I have since Emailed numerous times and they haven't bothered to respond. Still have copies of Emails and pictures of some random persons details sent to me by there in competence. Avoid at all costs
Reviewed on: 24th September 2022
