Great app, brings all my money to one easy to use app. Simple to navigate, better value than other similar apps I've used.
Reviewed on: 18th February 2024
A very poor service from this company I would not recommend. Firstly it took 11 weeks from commencing payments (weekly payments) for the first payment to come out of my salary. Customer service advice was I could add the missed payments on to the end of the payment schedule or make manual payments to keep up. I opted to make the manual payments to keep everything running to schedule. At the 11th week when the payment finally came out of my wage I noticed it was a different amount upon speaking with customer services I was told my payments and loan agreement had been changed and extended by 2 weeks without informing me, so for this I raised a complaint. The complaint resolution basically said I'd missed payments despite the fact I had all bank transactions and receipt emails from salary finance for all payments. I was then informed that the payments I had made were mistakenly treated as over payments which somehow as negatively effected my agreement but not to worry as they have kindly written off the interest for the missing payment (that I had already paid). They also informed me the loan agreement has extended by another week but for what reason I'm still to receive an answer. I'm now having to go through the financial ombudsman to try get the answers because just keep going around in circles with the complaints team at salary finance. Save yourselves the headaches I've had with this company and look elsewhere for your financial needs.
Reviewed on: 30th September 2022
