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Name: Tony Sheppard

Most Recent Reviews (3/3)

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Looked at many savings on line and found this best v...

Looked at many savings on line and found this best value at the time.Easy to apply and check on line. Reviewed on: 26th January 2024

Rubbish customer service

Not heard for any one for a week and then get a message to say if I want a response specific to my email I need to go on Facebook. Company sacrifices service to loyal customers to be greedy grabbing newbie’s. Reviewed on: 17th November 2022

Rubbish customer service

Can never get through to anyone. I have wasted 2 1/2 hours of my life hanging on the phone just to get into my account. No one picks up. Go where you get service I say. Reviewed on: 16th November 2022

Reply from Hi Tony, head of savings here, and with bit of a long reply to all the comments but bear with me. I’m very sorry if you had a long wait time on the telephone or not being able to connect. We’ve kept some very competitively priced accounts on sale for the past two weeks up to this morning. At a time when household finances are stretched, I asked the team to give some priority to opening accounts at these rewarding rates (rather than taking the products off sale) so customers would earn a competitive return on their savings for years to come. I’m sorry this impacted your experience with us. I also regret this happened to as many people as it did- we do take onboard all feedback. Due to the sheer volume of applications, the team has been busy processing over 30k manual account openings, telephone calls, emails, and inquiries as we welcomed tens of thousands of new savers. We’re heartened that so many UK households are saving and getting a rewarding rate of interest. We’re now working through the contact backlog. If you still have an outstanding issue and would like a personal response to your query, please follow us on Facebook and send us a private message so that we can contact you directly. Please make sure it’s a private message and you don’t publish your personal information for all to see. Best wishes!” Response date: 17th November 2022