DO NOT USE. Months of obfuscation and charges and I still do not have treatment. Also ~1hr wait to speak to a human (and I have only ever gotten through once).
Detail:
I received a referral letter from one of *their* provided doctor care anywhere GPs.
AXA sent me a form that the GP needed to fill in regarding previous conditions. I could not find how to contact the doctor care anywhere GP again for this, and besides they do not know my medical history.
AXA responded to this saying that my regular NHS GP should fill the form. I explained they have not diagnosed me for this, but they explicitly assured me that didn't matter.
I paid £40 to have my NHS GP fill in the form - which AXA will not refund.
AXA then refused my claim because the GP filling in the form did not provide the referral.
It took months to get to this stage. AXA will take exactly 8 days to respond to any communication (their stated upper limit).
Literally a scam.
Reviewed on: 11th January 2023
