Been a customer of ramsdens for years as a buyer but I used thier pawn brokers for the first time I was given £211 for two chains one was brand new never worn but the employee asked to test it to ensure that it is gold the other one has a clear hall mark but when I looked at contract they had listed both chains as damaged ?
We went back to redeem them within 5 days so well within thier 14 days cooling off period and I stated we was within the cooling off period but the employee stated where does it state the 14 days cooling off period as I don’t know about that ,
So I showed her in the ramsdens contract and she said I will need to make a phone call to see how this works as I don’t know ?
So she came back and stated it would be an extra £17.54 on top of the £211 I asked why was this amount added on as I was well within the cooling off period
She stated it was admin costs etc so any way I paid it as I wanted my chains back and was given a receipt stating
Loan agreement £221
Intrest charged £17,54
Late payment fee 0
Lost receipt fee 0
Extension fee 0
Admin fee 0
So for less then a week loan and well within the cooling off period I was charged £17.54 intrest
I used to rate ramsdens and wouldn’t buy my jewellery any where else now I can say I’ve had my eyes open I won’t be back as a buyer and I certainly won’t be using thier services ever again
If I could give them no stars I would do ?
Reviewed on: 11th January 2023
