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Name: Jan Horner

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Wanted cover for two new contract phones - after being with lovit coverit for almost 2 years!!!

I had a new contract for 2 brand new phones. I started the process of getting the new mobiles covered yesterday morning 8th Jan 2018 emailing loveit coverit an enquiry. After much emails going back and forth throughout the day, there was still no cover by the end of business. on the 8th of Jan. I eventually went with another company this morning - all done multi gadgets within less than 15 minutes! I informed loveit coverit I now had cover with a new insurer. Then about 5 hours later I get a question from their sales person asking a question as to whether the phones were refurbished etc when I had already stated they were brand new! I had to inform her that I had cancelled the policy earlier that morning, cancelled the DD with loveit coverit and my account with them was closed! God it made my eyes water! Nothing wrong with their cover but the people handling the sales need to get a grip! Reviewed on: 9th February 2018