I have had a John Lewis credit card account for many years, have always paid it on time.
With the advent of the new card everything seems to have gone to pot. For the last 3 payments I have paid for it on time and each time I have had a message saying I owe them money. I have sent them prints from my bank account showing that I had paid. They appear to have ignored them and as a result my credit rating has been adversely affected.
It now transpires that the payment ended up in my new John Lewis credit card account.
I have rung John Lewis on many occasions, there staff who appear to be based in India were next to useless.
It appears in changing their credit card provider John Lewis have shot themselves in the foot and whoever made this decision should be shot themselves.
They have badly tarnished the name of John Lewis and it will not be the same again
Reviewed on: 25th January 2023
