On the 9/5/23 I rang Sheila's wheels to renew my car insurance. I was put through to a call centre in India who was virtually impossible to understand I had to ask so many times to repeat herself. Eventually I thought I had insured my car and that was the end of it for another year. Yesterday I received a letter from them thanking me for the automatic renewal???. I would never had agreed to pay automatic renewal. I am more than capable of deciding whether to accept a quote or not. At the bottom of the thank you note it states that they only do that if I ask for them to do it or I applied for the insurance online. Well I did not do either of those things. Clearly Sheila's wheels are deciding what is best for me nothing to do with the fact they are hoping I will just accept this method of payment. Well I don't have any interest in this automatic renewal also I rang back to speak to the customer service surprise surprise Indian call centre who couldn't understand me and I certainly couldn't understand her I asked her to put me through to someone else that hopefully I could understand. Surprisingly no one is available so I said I want someone to call me ...., STILL WAITING. Be warned you will find that if you have any issues you will get the same treatment. Check out trustpilot they have a lot of unhappy customers so I regret not checking these out this won't happen again
Reviewed on: 16th May 2023
Last year I cancelled my admiral house insurance. Because in their infinite wisdom they decided I'm incapable of accepting the price that I was quoted by them . I eventually got them to accept I don't do auto renewal and I was promised a phone call LAST YEAR I'm still waiting for your call. Admiral. Last week I received an email from them saying that they want me back??? Let me think about it.... When hell freezes over. I don't know if this clarifies the position with you perhaps you can actually phone me at your earliest convenience and I will be glad to hear your explanation of why you think I am incapable of deciding who I have for my insurance provider
Reviewed on: 31st January 2023
