Momentum is holding my money and is asking ridiculous demands!
1
DON'T EVER USE MOMENTUM PREPAID CARD!
Here is the reason why:
Momentum is holding the REFUND money on my card for 4 months! On October 22, 2017, I got a refund back from Expedia for a canceled flight to my Momentum Visa card. Now it is February 15, 2018 and I still haven't been able get the money out of Momentum. Their reason for holding my fund is accusing me of money laundering. On September 2017, I used my sister debit card to purchase the flight ticket because I didn't have money in my card. Momentum claimed it couldn't verified the the refund with any purchase I made using my Momentum card. So they asked me to provide a Refund Receipt from Expedia and a Purchase Receipt. I did that and emailed them these two documents. Still they're asking for a Merchant Release Letter. I asked Expedia for a Merchant Release Letter and it has been five days, but still no reply back from Expedia.
The point here is that Momentum makes it too difficult for their customers to get their refund back when a purchase gone wrong. Knowing how difficult it is to deal with Expedia, Momentum (Moneymart, CA) makes it even harder.
DON'T USE "Momentum Prepaid Card Service"!
Reviewed on: 15th February 2018
Momentum is holding my money and is asking ridiculous demands!
1
DON'T EVER USE MOMENTUM PREPAID CARD!
Here is the reason why:
Momentum is holding the REFUND money on my card for 4 months! On October 22, 2017, I got a refund back from Expedia for a canceled flight to my Momentum Visa card. Now it is February 15, 2018 and I still haven't been able get the money out of Momentum. Their reason for holding my fund is accusing me of money laundering. On September 2017, I used my sister debit card to purchase the flight ticket because I didn't have money in my card. Momentum claimed it couldn't verified the the refund with any purchase I made using my Momentum card. So they asked me to provide a Refund Receipt from Expedia and a Purchase Receipt. I did that and emailed them these two documents. Still they're asking for a Merchant Release Letter. I asked Expedia for a Merchant Release Letter and it has been five days, but still no reply back from Expedia.
The point here is that Momentum makes it too difficult for their customers to get their refund back when a purchase gone wrong. Knowing how difficult it is to deal with Expedia, Momentum (Moneymart, CA) makes it even harder.
DON'T USE "Momentum Prepaid Card Service"!
Reviewed on: 15th February 2018
