Took payment then denied they had and were adamant there was no insurance in force (hence I couldn't use bike). I had to send them screen shot of credit card statement to get them to sort after ages on phone talking to useless non UK call centres that just read me the same script. Then was asked for documents, duly sent, to receive response we don't need your documents. 2 weeks later hastener for documents threatening to cancel policy. Sent again to be told we don't need them. Another round of endless calls to get sorted, no explanation or apology.
Had to make a claim, basically the most difficult thing I have ever done , with another company I had a single person to talk to who was excellent, Go Skippy pass you around and around and I honestly believe they are just trying to wear you down so they don't have to pay. Basically this is a dishonest company, steer clear or regret.
Reviewed on: 11th April 2018
