I have been Nat West Customer for 52 years & have Home Insurance policy for over 45 years. When I had a leak from roof into loft over my garage, I claimed, after few days assessor came but did not want to go in the loft (I told him that my son had been in loft & identified the site of leak, he just shrugged his shoulders & took photos from outside and told me he will pass it on to his company. however nothing happened and when I rang company dealing with claim said that "it was wear & tear" and not covered! when I asked more explanation, i was told assessor should have told me but he did not!
After this totally unfair experience I will definitely NOT recommend Nat West
Unfortunately Zero Stars but lowest is one star!!
Reviewed on: 12th April 2018
