Ailsa Sheldon's reviews - Smart Money People

Personal service with no bots

5

You always get to speak to an actual helpful person. No issues with long waits, irritating music or bots Reviewed on: 14th June 2021

Personal touch

5

Banked with first direct for many years. The main draw is the personal service you get when you call them up. They deal with all issues promptly and efficiently Reviewed on: 18th November 2018

Still happy

4

We have had a Tesco MasterCard for years. They have provided flawless service especially when there have been fraudulent issues with cards. However the points system is not as good as it once was Reviewed on: 14th April 2018

Cannot do better

5

Can’t improve on the personal service this bank provides. Helpful, efficient and safe Reviewed on: 13th April 2018

Does what it says

5

Gives you freedom of manage your money safely Reviewed on: 13th April 2018

Reply from Hi Ailsa, Thanks very much for your review! Warm wishes, Ella Response date: 13th April 2018

Does the job

5

Just the ticket for good value quality car insurance Reviewed on: 15th July 2017

Perfect customer service

5

excellent customer service. Easy to negotiate after a bump! Reviewed on: 15th July 2017

Best Bank Ever

5

We have been with First Direct for over ten years. I have never had such good customer service. They are quick to answer the phone and very helpful. Faultless Reviewed on: 4th May 2017

Fabulous card

5

Great service, reasonable points scheme and always fast to sort us out when my husband loses his card - EVERY time he goes to London! Reviewed on: 4th May 2017

Personal professional service

5

No issues with this bank. Get to speak to real people and they go out of their way to help you Reviewed on: 22nd November 2016

Best Company to insure an old property

5

When we moved into our current property which is a Victorian Grade 2 listed building we had a nightmare finding a company to insure us. Several said no,;others wanted us to have tree surveys and large amounts of work done before they would agree. NFU are used to older properties and are able to manage your needs Reviewed on: 13th July 2016