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Name: Mark Leech

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Disturbing standard of Customer Service and techical support for porducts

Although Charter Savings Bank offer very competitive interest rates, they are severely let down by extremely poor customer service. Despite using the correct log in credentials, I was locked out of my online account and then tried to contact the bank several times via telephone but have failed due to waiting times of over 5 minutes each time to speak to a person. This is extremely concerning given that the Bank manage funds of the public. Reviewed on: 21st July 2016