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Name: William

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Inconsistent with speed and smoothness score. BAD customer service.

I have come to the end of mt first year of driving with More than smart wheels (black box insurance) and I wish I had paid a little extra to go with a different company. 6 months in I got onto my final warning for speeding which was because I drove like everyone else. Never went at a dangerous speed but wasn't constantly looking down at my speedometer until they texted me saying if I went over the speed limit again I would have my insurance cancelled. So for 5 months the speed score on my app was perfect and I was always making sure I went under the speed limit which caused a lot of road rage against me as in my area its a 20mph limit. After almost completing the year I got a bad score on the app for speed however I knew I didn't go over the limit. So I phoned them up and got through to a nasty unprofessional woman who said I was definitely going over the speed limit. I even got her to look on google maps because she thought i was speeding in a 20mph road when actually it was a 30mph road and the signs were there to prove it but she just didn't accept it. In the end I got on the phone to a manager who actually sorted it for me and I got a complaint through to that woman. So not a pleasant experience... My policy finishes in 6 days so at least I can speed now because they have to give 7 days notice to cancel my policy for speeding :))) Reviewed on: 27th April 2018