Strung us along for nearly five years , neighbours tree has damaged our large boundary wall , direct line passed us onto their legal team whom have played about for four years then told us we don’t have a case. Complained to Directline who sent out loss adjusters who then claim they do not cover ongoing damage … the reason it’s ongoing is because it’s not been repaired for nearly five years . Will take this to ombudsman. Absolutely disgusting service , when my house and four cars policies end I will take my business elsewhere . Biggest scam artist going
Reviewed on: 10th March 2023
