Guillaume 's reviews - Smart Money People

In my experience it is rather difficult to deposit m...

3

In my experience it is rather difficult to deposit money into Moneybox. A bank account must be linked which takes a few days to be approved. You can only set up a direct debit or make an instant payment from that linked account. As far as I know only one account can be linked at a time. Also it can take up to 2 days to get a reply on the chat (support) which feels more like email that instant chat. Other than that I love the educational material on the app and emails Reviewed on: 31st March 2024

My fun account!

4

I use this account mainly to save for, then spend on, different trips. Earning pretty high interest on my travel money makes it even more fun. And since they've introduced pot, I can easily earmark my money for specific travel goals. Finally, since there are no fees to use the card overseas it's perfect! Reviewed on: 29th February 2024

Good overall but needs improvements

3

I was mainly drawn to Chase for the 1% cashback on spending. Then I got excited about the 5% interest on round-ups and the "change account you pay with" feature. However, the app is very sluggish (at least on Android) which makes it a pain to use. I often can't change the account I want to pay with fast enough and end up moving money between accounts after I leave the shop. I also stopped using the insights/budgeting tool for that reason. This latter tool isn't great anyway because internal money movements are counted as payments so I often "go over budget". Insights is interesting as it shows where (shops/categories) where I spend the most. Going back to the 5% on round-ups - sounds like a lot but over a year it ended up being about £5 in interest. Round-ups in itself is a good feature, I saved (interest excluded) about £290 over a year. The savings account interest rate can be beaten elsewhere so I didn't use it for very long. The 1% cashback is great although after the 1st year there's a £15 cap per month, I rarely spent enough to go over that amount (even if the first year had no cap). Never had issues with cashback or withdrawing my earnings. Last thing, it's a numberless card which is supposed to be more secure but is actually pretty annoying because the app is slow, so whenever I need my card details I end up all worked up. Plus it means I can't use that card to book train tickets when the card is needed to pick up the tickets at the station. It also made it awkward returning a purchase at Argos once and a few times with TfL because the card number shown on the transaction is different (again for security reasons). I do love that I can use it overseas with no fees and close to perfect exchange rate. I also like how easy it is to open extra accounts, name them, and leave detailed notes on transactions. It's still a pretty good account and my main one for everyday spending. Reviewed on: 17th February 2024

High interest current account

4

Current account with high interest that constantly goes up with the base rate. I'm basically using it as a savings account. Transfers are instantaneous and stress free. Customer service is quick and friendly. Great alternative to brick and mortar bank with low interest rates or limits to your monthly contributions! Reviewed on: 2nd June 2023

Cheap and trustworthy provider

5

I love this pension provider's low and fair fees. They do what's right for their members and are transparent. The website is easy to use with useful content, and the pension products are flexible. I really appreciate the "management charge rebate" Reviewed on: 10th April 2023

Reply from Hi Guillaume, Thank you for taking the time to leave a review and give us feedback. We use all comments to help improve our service for everyone. If there’s anything else we can do for you, please don’t hesitate to contact us. Response date: 12th April 2023

Good for budgeting

3

This app is good for budgeting as it shows clearly where your money is spent. However, I've had bad experiences with customer service, and Savings account rates can be beaten elsewhere. I also feel this app should support mutli-currency Reviewed on: 10th April 2023

Competitive interest rates

4

I love the high interest rate this savings account pays and with no limit on amount the interest is paid on. However, I do no like the fee on automatic recurring transfers. Reviewed on: 10th April 2023

Helps build credit history/score

4

This product is basic and simple but useful to help improve credit score and build credit history. The app is a little confusing, but customer service are always very efficient and friendly Reviewed on: 10th April 2023

High paying but not flexible

4

I love the high interest rate (7%) on this savings account. The max monthly amount is decent (£300). However, not being able to change the monthly payment date is inconvenient Reviewed on: 10th April 2023

High interest savings account

5

I like the Digital Instant Saver because it pays high interest, and they've increase the maximum amount this interest rate is paid on to £6000. However, I do wish they would increase the max amount that can be paid into the account monthly Reviewed on: 10th April 2023

Great for currency conversion and overseas transfers

5

I using this app mainly for converting currencies and transferring money to family, friends or my own overseas accounts. Fees are very low and money is protected by FSCS. There is some work to do on a savings account that pays interests where money is not invested (and therefore not at risk). Reviewed on: 10th April 2023

Good for travelling and converting curencies

4

I mainly use this account for travelling. It's very convenient to convert currencies at no or low fees. However, money is not protected by FSCA, and I didn't like the recent introduction of weekend conversion fees Reviewed on: 10th April 2023

Ethical banking for the people

5

I like this building society's ethics. Customers service is always very friendly and helpful. I really appreciated the 5% cashback on spending in February, March and April. The heavy use of card ready is a bit annoying but they've been taking steps to reduce the amount of time the card reader is needed Reviewed on: 10th April 2023

Great for cashback

5

I love this current account for the 1% cashback on spending and 5% interest on round-ups. The ability to open separate sub-accounts is great for budgeting. However, I do not like the fact that the card has no details on it, it's all in the app which can be inconvenient Reviewed on: 10th April 2023

Fuss free bank

4

App is intuitive, and their customer service is very helpful. They're also transparent and have a comprehensive FAQ section. I love getting 3.33% interest on my money Reviewed on: 30th March 2023