Had my dog insured with them for several years and unfortunately had to use them a number of times. They have always been compassionate and quick to process claims.
Reviewed on: 23rd August 2023
Had the misfortune of a car hitting me and writing off my car. The initial phone call was stressful with the agent not interested and not caring, eventually hanging up on me as he was finishing for the day (clearly the reason he didn't care). However I have overall rated Aviva highly as everyone I've dealt with through them thereafter have been fantastic - and one bad person shouldn't define the company.
Reviewed on: 23rd August 2023
Set up the account and the app broke so had to go in branch. They didn't know the details of the service so I had to explain it to them, and it was only after checking with the manager that they realised I was correct. Pro tip - don't talk down about customers when in earshot.
After that experience I wasn't hopeful but the app has been easy to use and no issues following
Reviewed on: 4th April 2023
