AMAZON AND EBAY NO LONGER ON LAYBUY.
No Updates About This Given To Laybuy Customers.
"DISGUSTING SERVICE"
Been using this company about 2 years. All Has been good until a few months ago.
Customer service is terrible.
Refunds are difficult to get back from this company now.
LayBuy has got worse over time.
They recently contacted all there customers to update there passwords and a link will be sent to there emails to update the password. I never got the link to my email address on my laybuy account to update password. I contacted laybuy through there own app, plus by email 3 times, through trust pilot and even resolver complaints website. Still no reply from laybuy and I couldn't get into my laybuy account. Well over a week went by and still no reply of help from laybuy. Laybuy had sent the link to update the password to an old email address that was no longer connected to my laybuy account which incidentally I had already updated my email address in my laybuy a count. Eventually I had to contact yahoo customer services for help and they were able to grant me access to a dormant email address to get the link to update my security password on my laybuy account.
It's abit sad you have to go get help from a 3rd party because the laybuy customer service where you hold an account with is so rubbish and unreliable and not interested in helping there own customers unless you owe them money.
Laybuy also has issues on its platform regarding the date of birth section of its app. You're not able to insert your date of birth. You have to click on the back button through every month and year until you reach your month of birth, year and precise date of birth.
So in my case I have to click through every month backwards until I get back to the year of 1968 which can take up to half hour to do. How redicolous!! They have been emailed so so many times about this but have still not fixed this simple matter in there app.
Trying to get your refunds back is now a diploma course. You send them screenshots, item number or order number. But now you gotta go finding the tracking number from Ebay. Even then your not guaranteed to get your refund. I'm still waiting for £14.40. Should of had it within 5 days max. Its been 2 weeks and no refund. They have already ripped me off about £47 from last year.
This laybuy company has given up the ghost on offering a customer service to its customers. There not interested in you as a customer only when you owe them money.
My advice to you all is to only use this company for small orders. So if your due a refund, you won't be too stung when you do not get your refund if its just a couple of pound. If your going to order something expensive from amazon or ebay, then use PayPal. You got more chance of getting your money back in full than have to mess about with screenshots,tracking numbers and order numbers and not being guaranteed to get your refund back from Laybuy.
So be warned people.
NOW MY VIRTUAL CARD NO LONGER WORKS EITHER LOL AND ITS UP TO DATE. THINK ITS TIME TO CLOSE MY LAYBUY ACCOUNT DOWN AND MOVE ON.
GAVE LAYBUY MORE INFO THROUGH TRUST PILOT AND THAT WAS A WASTE OF TIME. IVE BEEN LEFT HANGING LOL...
STILL NO REFUND!! BEEN OVER 2 WEEKS NOW. IM GONNA PAY THIS LAYBUY WHATS OWED TO THEM AND THEN CLOSE MY ACCOUNT DOWN. NO POINT HAVING A LAYBUY ACCOUNT WITH NO EBAY AND AMAZON. THEY WERE THE ONLY TWO I EVER USED. TIME TO NOW DEPART COMPANY.
"TAKE NO NOTICE OF THE REPLIES YOU GET ON HERE FROM LAYBUY. THEY ARE PRE-GENERATED TO MAKE LAYBUY LOOK GOOD AS IF THEY ARE REPLYING TO THEIR CUSTOMERS AND CARE ABOUT YOU" ITS A PLOY. LAYBUY WILL NOT BOTHER FOLLOWING UP ON YOUR ENQUIRIES ON HERE.
IVE BEEN LEFT HANGING FOREVER
Reviewed on: 11th April 2023
