(In Canada) Fetch by the Dodo (previously known as Petplan) is an unethical, untrustworthy and horrible company. For someone who is planning to enroll pet insurance, it’s better to avoid this company.
I enrolled the pet insurance for my dog aged 3 months in 2021. At that moment, there was no medical check up report request but I was asked for it when I submitted a claim after 4 months because my dog got diarrhea. I felt upset and frustrated as there was no point to get a medical check up report after a vet visit with spending additional $200 for claiming $150.
The most ridiculous point was that a medical report was not required when the pet insurance was enrolled. But you will be asked for it when you make a claim” That was totally unacceptable. They just don’t want to give you a claim !!!!!
I received the announcement from Petplan by an email about they exited Canada business. This was a release to me as I do not have to deal with this company anymore. However, they took my card info and debited the annual fee again and refused to refund. I have never authorized Fetch by the Dodo to make a payment from my card after 2021.
I called the customer service for a negotiation. Of course, they refused to refund. They have never provided a proper service to their customers but keep stealing the money from their pocket.
Recently, I found out that there were a lot bad comments about this company. I write this as I wish no more pet owners will be another victim.
As a pet owner, I just want to get a protection to my dog but I am kinda getting in a scam.
Reviewed on: 17th May 2023
