I mail a claim and they took my car away right away. But since then I have had no communication from them. When I call they say I have to call West Bay the insurance company as Geoffrey is only a broker. What a shambles as I keep getting passed from the companies back and forth. 6 days on and still no call from either Geoffrey or west bay. I requested my no claims bonus certificate and on here it stated had accident but no fault of mine. Yet I have not been told this from Geoffrey insurance.
I am now worried that they will not pay me what my car is worth please avoid this company yes they may be cheep but this is because they are cutting corners.
Reviewed on: 1st June 2023
