Local offices with friendly staff who get to know you and your financial needs. Good old fashioned service from a modern, forward thinking financial institution which still has customers interests at the heart of it.
Reviewed on: 10th January 2019
NS&I may not be the trendiest or most eye catching financial institution but it has to be the most secure and dependable cos it's the Government. Interest rates are acceptable and the benefit is the Treasury is not likely to go bust.
If you deal online via the NS&I website you need a lot of luck. Its like navigating the London Underground without a map and all the lights out. You will end up on the Central Line and probably reach maturity before your product does. They will send you a password before you are allowed in and if you don't use within 14 days will consider you have lost interest and cancel your subscription.
Use their call centre instead. Its free, calls seem to be answered quickly and the service is good. I have invested but as yet have not tested their repayment procedure.Discounting their website, overall the rest of the service is good and the main advantage is the dependability of the provider.
Reviewed on: 12th January 2017
