My partners car was hit in a hit and run. Described the damage which was minimal and they said it was a write off! Told them we want an engineers report (which they didn't say would cost us and they would charge for storage) and the gent who picked it up turned round and said he been told to take it 100 miles away to a scrap dealer? Spoke to them again and MATT's answer was 'I've been doing this job for years, I know a write off'. Admitted he wasn't a trained mechanic and then tried telling me a scrap dealer wouldn't be bias in their opinion! My partner asked for her car back and he tried telling her she had to pick it up herself and they wouldn't be following up on the hit and run driver because we took the car back! My partner has legal insurance so you have to ask what is the point of that! I have been driving for years and never have I come across such poor and rude customer service. No empathy and no understanding of someone who has just been involved in a hit and run. DO NOT USE TESCO WHATEVER YOU DO!!!
Reviewed on: 30th June 2018
