Verified Member's reviews - Smart Money People

In branch service review

5

Friendly/knowledgeable staff and local. Reviewed on: 4th April 2024

Reply from Thanks for your feedback,, this is great to read. Kind regards, Jon Sweeting Commercial Manager Response date: 15th May 2024

In branch service review

5

Easy to deal with, helpful and professional. Reviewed on: 4th April 2024

Reply from Thanks for your feedback, this is great to read. Kind regards, Jon Sweeting Commercial Manager Response date: 15th May 2024

In branch service review

4

Friendly in branch. Great interest rates for online savings. Reviewed on: 4th April 2024

Reply from Thanks for your feedback, it is appreciated. Jon Sweeting Commercial Manager Response date: 15th May 2024

In branch service review

5

It's a shame the Buckingham branch closed. Lovely friendly staff, quick payout needed as it was a deposit for a bungalow. Thank you. Reviewed on: 4th April 2024

Reply from Thank you for your feedback, and we can understand your disappointment that the Buckingham branch closed. We hope you will be happy in your new Bungalow and if we can be of further assistance in future then please let us know. Kind regards, Jon Sweeting Commercial Manager Response date: 15th May 2024

In branch service review

5

Your staff at Leighton Buzzard office are polite, efficient and so helpful. 10/10. Reviewed on: 1st April 2024

Reply from This is great o read. I will make sure this is passed to Isabel and the team at Leighton Buzzard. Jon Sweeting Commercial Manager Response date: 15th May 2024

In branch service review

5

Leighton Buzzard staff were pleasant, helpful, excellent explaining the T+Cs and answering my questions. Online support team are thoughtful, patient (took a while to realise my difficulties were caused by the Apple iOS) and helpful. They provided good advice, thanks to all. Reviewed on: 1st April 2024

Reply from This is great to read. We are aware of some of the issues with Apple iOS and are working with our partners to improve the user experience. In the meantime, I'll be sure to pass on your feedback to Isabel and the team at Leighton Buzzard. Thanks once again, Jon Sweeting Commercial Manager Response date: 15th May 2024

Efficient, expensive, approachable

5

The service was outstanding and the team were approachable and understanding. Reviewed on: 29th February 2024

Reply from This is great to read, thank you for your feedback. Response date: 26th March 2024

In branch service review

5

Good rates, personal service and a branch I can visit if I need help. Reviewed on: 29th February 2024

Reply from This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 26th March 2024

In branch service review

5

It is not too far away to travel but one on the high street would be helpful. Reviewed on: 29th February 2024

Reply from Thank you for your feedback- it is appreciated. Jon Sweeting Commercial Manager Response date: 26th March 2024

In branch service review

5

Local branch in Radlett high street, very friendly staff, helpful and well-informed. Reviewed on: 29th February 2024

Reply from This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 26th March 2024

In branch service review

5

Unlike the banks, my first communication with Harpenden Building Society was answered by a knowledgeable receptionist who was able to answer all my questions and send me full information of the savings account in which I was interested. I also welcome the interest rate and the fact that I can operate my account by post. Reviewed on: 29th February 2024

Reply from I'm thrilled that you are pleased with the service you have received. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 26th March 2024

In branch service review

5

After HSBC, Barclays, and Natwest leaving Tring, it was a pleasure to get Harpenden BS replacing Nationwide as our only financial outlet. After Natwest let me down in Jan 23, I opened a new triple access ISA with Reviewed on: 29th February 2024

Reply from This is great to read, and welcome to Harpenden Building Society. Jon Sweeting Commercial Manager Response date: 26th March 2024

In branch service review

5

The front of house staff were excellent. Vanessa, Claire and George were very efficient and helpful in closing our existing accounts and opening new ones for us. Reviewed on: 29th February 2024

Reply from This is great to read, I will make sure that this is fed back to them. Jon Sweeting Commercial Manager Response date: 26th March 2024

In branch service review

4

Longer opening hours needed on all days. Reviewed on: 29th February 2024

Reply from Thank you for your feedback. We regularly review our opening hours to ensure that the needs of our customers are met against the commercial viability of opening the branches and head office for longer. If you would like to email me at [email protected] with further details on your requirements we will certainly consider this. Jon Sweeting Commercial Manager Response date: 26th March 2024

In branch service review

5

The friendly staff are always helpful and always have a snack. Nothing to improve. A lovely building society. Reviewed on: 29th February 2024

Reply from They never offer me any! I'll have words with them! Joking aside, thank you for your lovely feedback. Jon Sweeting Commercial Manager Response date: 26th March 2024

In branch service review

4

Really helpful counter staff and they still issue books. Reviewed on: 29th February 2024

Reply from Thank you for your feedback. It is appreciated. Jon Sweeting Commercial Manager Response date: 26th March 2024

In branch service review

5

The website is awful! The screen is two-thirds picture and only one-third available. Otherwise I like the closeness of the branch. Reviewed on: 29th February 2024

Reply from We're pleased that you are happy with the branch service. We are currently working hard to improve our website. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 26th March 2024

In branch service review

5

Very professional and friendly staff. Reviewed on: 29th February 2024

Reply from This is great to read. Thank you for your feedback. Kind regards, Jon Sweeting Commercial Manager Response date: 26th March 2024

In branch service review

5

Vanessa at the Tring branch was very knowledgeable, helpful and patient. Reviewed on: 28th February 2024

Reply from I'll make sure this is fed back to Vanessa. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 26th March 2024

In branch service review

5

Can't improve the service as I love the fact you have an office with good, friendly, helpful staff, and the opening hours are convenient. Reviewed on: 27th February 2024

Reply from This is great to read, thank you for your feedback. Jon Sweeting Commercial Manager Response date: 26th March 2024