Sheila Harris's reviews - Smart Money People

First Class Service - Other Banks Please Take Note!

5

I opened my A/C with Marcus 2-3 years ago and can honestly say I can't fault them. In these days where everything you touch becomes a problem due to staff incompetence, it makes a very pleasant change to find at last, an organisation where you don't have to spend hours on the phone wasting your time with idiots who either can't understand what you're saying or don't know how to do their job. As an ex-bank employee myself many years ago, Well Done Marcus and keep up the good work! Reviewed on: 13th March 2023

At Last - a company who operate professionally.

5

Opened an A/C with them at the beginning of this year and am pleased to say they operate professionally - not many about who do these days! Reviewed on: 6th November 2019

IF YOU VALUE YOUR SANITY - GO ELSEWHERE, YOU HAVE BEEN WARNED!

1

This has to be the worst credit card company on the planet!!! Reviewed on: 6th November 2019

IF YOU VALUE YOUR SANITY - GO ELSEWHERE, YOU HAVE BEEN WARNED!

1

I am convinced there is no worse bank on this planet! They switched-off my paper statements, meaning I had to ring them to know how much and when to pay them. They assured me on many occasions that I would not be penalised for what was "their" error. Despite their assurances, I was and still am being penalised for their incompetence!!! Late Payment charges have been applied that I have not paid. They refuse to address the problems, even though I have written to both their previous and their current CEO's, but have notified Credit Reference agencies that "I am a bad payer". I have reported them to Rip Off Britain and Watchdog and am actively considering suing them for professional negligence! Reviewed on: 24th January 2019

IF YOU VALUE YOUR SANITY - GO ELSEWHERE, YOU HAVE BEEN WARNED!

1

After a bad experience with the AA last year I switched to Bell Car Insurance. Their Plug and Play telematics device, fell to bits within a few days, after having interfered with the car's ecu and had to be sent back. They tried to charge me extra for keeping me covered without their "rubbish" device, but I was not going to fall for that one! About a month ago a driver was reversing the "wrong way along a one-way street" and hit my car, which was stationary at the time. I rang and asked for some advice and asked if they could look at some CCTV footage that had captured the entire event. The damage to my car was minimal, so I hadn't made a claim. All I wanted was some advice as to who they thought was to blame! I was then bombarded with letters, texts, e-mails and phone-calls, all wanting to speak about my claim. I hadn't made claim! They reduced my No Claims Bonus, even though it was protected, added £200 to renew my policy, added another £80 to my current year's policy, and believe it or not, arranged an automated call to me at 2.30am to discuss my claim. What part of "I HAVE NOT MADE A CLAIM" do they not understand? This is harassment and I have now issued legal proceedings against them. I Reviewed on: 12th December 2017

Rubbish!

1

I had a slight knock last summer whilst on holiday. My car was the worst off and I removed the scratches myself with some polish and a bit of elbow grease. I spoke to the AA who I was with at the time as I was concerned that the other party might put in a large claim for what was just a few scratches and given that their car was only worth around £275, I didn't want that to happen. They assured me that it wouldn't happen but it did. They paid out over £1000 for a few scratches on a car worth £250! Result - I left the AA and found myself a new insurer. Reviewed on: 2nd August 2017

Couldn't Operate a "Piggy Bank". AVOID LIKE THE PLAGUE!!!!!

1

This bank is terrible!!!! Call themselves a bank - they cannot operate a simple direct debit, have taken 6 months so far and still have failed to sort out the mess they have created. even when you contact their CEO, Benny Higgins, all he does is pass your complaint to other incompetent staff who call themselves by high faluting names but are as incompetent as the rest of the staff. Reviewed on: 30th September 2016