Sent all information to open a POA savings bond for my mother did not hear nothing by email, phone or post. After me having to contact to get the news that the solicitors on the POA could not be identified and was going to returned to me. Reason been that the solicitors had recently moved and old address was shown plus the solicitors representative had married and was showing her maiden name. My question was why could they not look on Internet to clarify the situation but apparently this was not possible or even they could have confirmed this with a phone call to the solicitor but no this was not possible. Hence I asked for the funds to be withdrawn and I went elsewhere which I did with no problems. I was discussed with the lack of customer service and assistance for I am only trying to help my aging mother.
Reviewed on: 6th October 2016
