On 23rd September i received a 7 day cancellation letter stating that you need to add a second address to the policy or it will be canceled.
After speaking to someone and sending an email saying that a second address is not related to this policy and the vehicle is never kept at that address and will only be rarely driven my the named driver i was told this was ok and received confirmation for this on 24th September.
I believed that the insurance was fine and everything would go ahead as planned however i again received another letter on 4th October for the exact same issue.
Once again i phoned up and was now being told there was nothing you could do and i would have to pay an extra £1000.00 or my insurance would be cancelled. As this was now becoming unaffordable i stated that the insurance would be have to be cancelled.
As this was in the 14 days i believed a refund would be due.
Today 10th October i phoned up again as i hadn't heard anything about the refund to be told that i have to send an email ( which i hadn't been told in the previous phone call ) i then asked about the refund and was told that i would be receiving nothing!
After paying out a deposit of over £500 i find this utterly devastating!
If the issue had been resolved like i thought on 23rd September i wouldn't be having this stress of being out of pocket and without insurance!
Dont use this company!!
Reviewed on: 10th October 2016
