They are relatively cheap for a first bike insurer as they are bike specialists, but their hold time, phone line quality and customer service is average at best. For an over the phone only company they really need to step their game up. I missed one payment and got given 3 hours to amend it (whilst at work) and they instantly smacked me with an additional £30 charge, and on a £56 p/m insurance that was painful and unexpected to have that little time to amend.
Reviewed on: 2nd September 2018
