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Name: Alun Davies

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Lousy travel insurance from Lloyds bank arranged by AXA

After submitting a reasonably straightforward travel claim the response by AXA was slow and painful. They did not answer a single email - they would not answer the phone and yet sent me 41 computer generated texts which were worthless. This was the worst customer experience I have ever known. Even their complaints team do not respond-! Reviewed on: 14th September 2018