I find the flex account good in all respects, ease of use on line and at branches. Helpful and knowledgable service in branch and on telephone or email. One fly in the ointment, cannot get the banking app on my android mobile phone, desk top, lap top and iPad are all fine.
Reviewed on: 11th November 2018
From when I first had an account I felt confident that they would look after me as a customer / member.
There have been a couple of incidents where matters have not gone right but every effort was made to resolve the issue in the shortest possible time with little disruption to account access .
Reviewed on: 6th November 2018
I passed my 75th birthday since my last premium payment. My new quote has increased by £190.
The only change that has occurred is that I am now in an arbitrary age bracket of 75 to 79.
No questions have been asked about my state of health, what medication I take or any other condition that could affect the level of premium.
I find this a lazy way of carrying out a risk assessment and that some customers are more risky than others.
The more healthy amongst us are supporting those that are less healthy and keeping their premiums down.
A more detailed assessment is required as to the amount of risk you would be to the insurer and therefore obtain a more honest premium price aligned with your risk, not being labeled within an age group and averaging out the risk.
Reviewed on: 5th November 2018
