What a shambles Virgin money is - Steer well clear
1
Wow - reading some of the reviews here I thank my lucky stars! I managed to get terrible service before I'd even spent a penny! A close shave, here's my story of woe...
I tried to activate my card and received possibly the worst service ever from a bank or card provider to a new customer. I started by activating online, but the text never came through. I then switched to calling to activate, the very same agent that activated the card then failed me on security so that i could not proceed, the funny thing is, the security question i failed on was about a previous transaction on the card, but i had only just activated it with that agent so how could there be any transactions for me to give them?
So, because of this i immediately asked to shut the account and they made that difficult too!
Shoddy - I'll go to First Direct, customer service really matters and you don't get treated like this, we are a number to Virgin and i can decide where I buy. I'll buy where customer service is good. Forget offers, they mean nothing without common sense policies and if this is how Virgin treat new customers I dread to think what happens if there's a problem. What a shambles.... So glad i never spent a penny with them! If i could give them zero stars I would....
Reviewed on: 26th November 2018
Reply from
Hi Karl, I understand this is already getting looked into at the moment and we'll be in touch with any updates. Thanks, Lindsay
Response date: 28th November 2018
New customers BEWARE!
1
This was a farce from beginning to end - all we wanted was a joint account but the girl who "interviewed" us simply did not grasp why we wanted the account. She steadfastly misunderstood and gave no indication she knew what she was talking about. The UPSHOT here is we went with Natwest. New customers beware - Santander want you to have the account THEY want you to have, The whole experience for a new customer was terrible to say the least - I'm never going to set foot in, or have anything to do with them ever again!
NEW CUSTOMERS BEWARE!
Reviewed on: 24th November 2016
This was a farce from beginning to end - all we wanted was a joint account but the girl who "interviewed" us simply did not grasp why we wanted the account. She steadfastly misunderstood and gave no indication she knew what she was talking about. The UPSHOT here is we went with Natwest. New customers beware - Santander want you to have the account THEY want you to have, The whole experience for a new customer was terrible to say the least - I'm never going to set foot in, or ahve anything to do with you ever again!
NEW CUSTOMERS BEWARE!
Reviewed on: 24th November 2016
