We had an existing mortgage with Barclays and wanted to borrow some more money against the house for building works (but not immediately when we remortgaged). Following much discussion they recommended we take out the extra as an additional mortgage. What they didn't reveal was there was no way to incorporate the two mortgages into one product without paying the hefty early termination fees (£1500 on each). So, now we need to remortgage and Barclays do not offer a good deal we have no option but to pay two fees rather than just one as expected. At no time was this issue discussed when we were sold this option, it was simply described as the best product for our needs. I'm sure it was there in the small print somewhere but this is really poor customer service, to say the least. Our complaint about this has just been rejected and we will now be taking it to the ombudsman. This is sharp selling practice similar to that seen with PPI in our opinion. A scandal. Avoid this bank at all costs.
Reviewed on: 30th November 2018
