I bought a sofa from John Lewis and wanted to pay the balance of it using a credit card. Barclaycard credit card had excellent reviews and also a good deal for balance transfers so I applied online to apply for a credit card. The online application was long and difficult and when I tried to upload my proof of income (never been asked to produce this by any other lender) it wouldn't accept my documents in jpeg or any other format. I ended up having to take proof of income to the nearest Barclays branch which is 15 miles from my home. I waited 10 days and called Barclays credit card and they had lost my proof of income! The staff at Barclays credit card were very unsympathetic to my situation ( I'm 73 years old!) and stated I MUST resubmit my proof of income at the branch to get the credit card. I feel that this was highly unreasonable and the whole experience was bureacratic nonsense. I shan't recommend Barclays ever again. My sofa has now arrived and I couldn't 'chair- less' about Barclaycard. Lol
Reviewed on: 5th June 2019
